Proshop
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Frequently asked questions
What is a Lifetime Warranty?
Lifetime Warranty provides coverage in case of damage to your tyres because of nails, glass, debris, potholes, or other road hazards.
What is Road Hazard damage?
Road hazard damage is damage that occurs when a tyre fails because of a puncture, bruise or impact break incurred during the course of normal driving on a maintained road. Nails, glass, and potholes are the most common examples of road hazards.
What is covered under the Lifetime Warranty?
Your tyres are covered for failure arising out of a puncture, bruise or impact break incurred during the course of normal driving on a maintained road.
What is not covered under the Lifetime Warranty?
Lifetime Warranty does not cover damage from off-road use, collision, fire, vandalism and theft.
Terms & conditions
Tyre replacement conditions
In the event of tyres being damaged beyond repair during the entire usable Lifetime, FALKEN (The Company) shall replace the tyre based on your usage.
Tyre repair conditions
If the tyre is repairable safely, repair shall be done on free of cost basis until the tyre’s tread life reaches 1.6mm or 60 months from the month and year of production, whichever occurs first.
Particulars of the Offer
- The Offer is valid on purchase of Cars, 4WD / SUV tyres only
- Offer cannot be transferred to another customer in the event of vehicle getting sold (transfer of ownership).
- Tyres fitted on Delivery van, Pick up, Light Truck, Bus and Heavy Vehicles are not included in the offer.
- The Offer is valid for purchases made through Company's authorized retailers and Proshop across UAE.
- The Offer is for consumers only and excludes all institutional, corporate, Govt. and fleet sales.
- The Offer is valid on the tyres purchased from 1st-February-2024 through 31st-December2024 (Offer Period)
- On assessing the damage, final decision will be made by the Company's representatives.
- Fitting, balancing and other services will be charged at regular prices.
- Taxes apply on invoices raised against pro-rata claim compensation.
Exclusions from the OFFER
Tyre falling into the following categories will not be compensated:
- Uneven wear
- Misalignment wear
- Wrong application
- Date of production above 5 years.
- Tyre used for circuiting or racing.
- Tyres willfully damaged or abused.
- Re-grooved or retreaded tyres.
- Unprofessional puncture repair
- Pattern noise related claims.
- Affected due to natural calamities like flood, earthquake, volcano, storm, etc.
- Tyres used in different Car, 4WD, SUV other than the one mentioned in the Purchase Invoice
Replacement Criteria
- One time replacement shall be made for tyres which cannot be safely repaired during the Offer Period.
- Compensation shall be equivalent to the average remaining tread depth as long as the tread wear indicator is not exposed (must remain above 1.6 mm) and valid for a period of 60 months from the month and year of production, whichever occurs first.
Repair Criteria
- One puncture repair shall be done per annum per tyre until the OTD reaches 1.6mm or 60 months from the month and year of production, whichever occurs first.
- Repair is deemed safe if the puncture hole is within 8 mm diameter in tread area only, provided the tread wear indicator is not exposed (Above 1.6 mm).
- Tyre repairs will be done only with mini combi/plug to ensure safety.
- In case of any puncture repaired without using professional mini combi, the warranty will be lapsed
- If 3 or more repairs are required, then one time tyre replacement shall be done in equivalent to the average remaining tread depth.
Applicability and Validation of Lifetime Warranty Offer
- Lifetime Warranty is only applicable for FALKEN tyres purchased from a Company's authorized dealers or re-sellers and Proshop having RFID sticker printed by the Company on the tyre
- Online registration with relevant details or company provided Warranty Card is mandatory to validate Lifetime Warranty
- or any claims or Compensation Tyre purchase invoice must be presented
- eplacement and repairs can only be availed through Company's authorized retailers and Proshop across UAE
- ompensation shall be for the same tyre size and model
- he same car registered in the invoice must be presented.
- yre replacement is subject to availability, if not available, we will offer the next available brand.
- ompensation will not be made in terms of cash.
- ompany shall not entertain and reserves the right to reject any claims which are not in alignment to the term & conditions mentioned from Point I-VII of this Offer Document.
