1. Payment Terms

1.1   Prices for the items mentioned on the Order Confirmation (“Order Value”) are inclusive of Value Added Taxes (VAT). Such VAT shall be paid by Customer. Customer shall make advance payment for the amount corresponding to 100% of the Order Value and/or full payment of the Order Value immediately after receiving the Order Confirmation specifying the items ordered (“Goods”). Goods shall not be delivered unless the Order Value is paid in full.

1.2    Easa Saleh Al Gurg Tyres, Batteries & Accessories (ESAG TBA) shall deliver the Goods in stock subject to receipt of the full payment of the Order Value from the Customer.

1.3   Subject to Clauses 1.1, 1.2, and 2.1 mentioned hereunder, the Order shall be binding between ESAG TBA and the Customer once ESAG TBA has issued the Order Confirmation.

  1. Cancellation of Order

2.1. ESAG TBA reserves the right to cancel the Order: if Customer fails to take possession of the Goods after 14 days from the date of Order Confirmation even after making the full payment.

if Customer fails to take possession of the Goods after 14 days from the date of Order Confirmation even after making the full payment.

2.2   In case of cancellation of the Order by ESAG TBA, the   Goods shall be treated as free-stock for re-sell. In such case ESAG TBA shall reserve the right to forfeit any amount paid by the Customer including any bank charges paid via credit card.

2.3   If the Customer cancels the order within 24 hours from the date of Order Confirmation, ESAG TBA shall refund the amount that has been paid by the Customer except of any bank charges paid via credit card (2.05%).

2.4   If the Customer cancels the order after 2 (two) calendar days from the date of Order Confirmation, ESAG TBA will reimburse the amount in the form of online store credit to the customer.

2.5   Exchange or return by Customer shall not be accepted for Goods delivered.

2.6   In case of any delay arising from the manufacturers, suppliers and/or carriers, Easa Saleh Al Gurg Tyres, Batteries & Accessories shall not be liable and responsible for any such delays.

  1. Delivery and Storage

3.1   Delivery dates, as agreed, may be revised by Easa Saleh Al Gurg Tyres, Batteries &Accessories  from time to time based on availability of Goods.

3.2   Storage of the Goods in Easa Saleh Al Gurg Tyres, Batteries & Accessories’ warehouse shall be free of charge for the first 7-14 days calendar days from the Order Confirmation for Goods in stock. Thereafter, ESAG TBA reserves the right to charge a daily storage fee (“Storage Fee of 1 %”). For Special Orders, Storage Fee shall be charged @ 1 % of the Order Value starting from the date on which ESAG TBA receives Goods in its Warehouse.  

3.3   Easa Saleh Al Gurg Tyres, Batteries & Accessories shall inform the Customer as to the date and time of delivery. ESAG TBA and/or its employees shall not be held liable for any damages due to any loss, theft or damage caused to the Customer’s property/properties or delivered Goods after delivery or installation (if installation forms part of the scope of work). Charges apply if the customer is not at home to receive the order.

3.4   In case of cancellation as per Article 2.1, Easa Saleh Al Gurg Tyres, Batteries & Accessories, will deduct the Storage Fee and bank charges (2.05%) for credit card payments.

  1. Force Majeure

Force Majeure shall mean an act of god, including but not limited to fire, floods, storms, hurricanes, volcanic activities, or earthquakes, as well as acts, orders or request of a sovereign or a government and/or of anybody purporting to be or to act for such authority, wars, whether declared or not, war -like actions, revolutions, riots, civil insurrections, or civil commotions, as well as strikes, lock outs, and/or similar actions in labour disputes, pandemics, epidemics, rapidly spreading and/or infectious disease(s) and any other cause beyond the control of a Party unless its performance has been expressly guaranteed by expressly waving the exemption of a force majeure event.

Neither Party shall be liable for failure to perform its obligations under this Agreement if prevented by a Force Majeure event. A Party affected by a Force Majeure event shall provide notice to the other Party following its occurrence or the date on which such Party becomes aware that a particular event may be a Force Majeure event, and each Party shall use reasonable endeavors to mitigate the effects of any Force Majeure event.

  1. Governing Law and Jurisdiction

These terms and conditions shall be governed by the Laws of the Emirate of Dubai and those of the United Arab Emirates. Any dispute, difference, controversy or claim arising out or in connection with this terms and conditions, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the Small Claim Tribunal of the Courts of the Dubai International Financial Centre (“the DIFC Courts”). Each party irrevocably submits to the jurisdiction of the DIFC Courts and waives any objection it may have to disputes arising out or in connection with these terms and conditions being heard in the DIFC Courts on the ground that it is an inconvenient forum (forum non conveniens). Both Parties agree that either Party may apply to the DIFC Courts to transform the judgment into an Arbitration Award.



  1. Eligibility

Tyres sold by Proshop (Easa Saleh Al Gurg Tyres Batteries & Accessories or its branches) are warranted against any manufacturing defects for a period of ____ years from the date of sale. If our examination shows that such product has failed under the terms of the manufacturer’s warranty, the claim shall be computed on pro-rata wear basis. Compensation for the tyre will be calculated from the percentage of tread wear. In other words, the so called “remaining tread depth measurement system” shall be applied.

The life of the original tread is considered to have ended when the tread depth remaining reaches 1.6 mm. All warranty claims shall be examined by Easa Saleh Al Gurg Tyres Batteries & Accessories authorized personnel / service agents.

  1. Warranty exclusions & limitations:

  • Misalignment
  • Collision / Wreck
  • Repair failures
  • Road hazards
  • Premature wear
  • Overloading
  • Willful abuse
  • Sport wear
  • Theft or Vandalism
  • Non compatible rims
  • Impact breaks / concussions
  • Retreated of buffed tyres
  • Vibration after first 1.6mm of tread wear
  • Improper mounting / dismounting
  • Misapplication
  • Punctures
  • Fire
  • Tread cuts
  • Wheel imbalance
  • Improper inflation
  • Irregular / uneven wear
  • Sidewall cuts / damages
  • Racing or any competition
  • Tyres with less than 1.6 mm tread depth
  • Chipping / chunking / tearing
  • Mechanical defects of vehicle
  • Tyres with serial number cut of buffed
  • Reacted & stained with corrosive chemicals & oils


Pattern road noise is not covered under warranty, as patterns do vary based on application requirements and there are no noise regulations in place for GSO standards.

Note: Wheel Alignment done at any point of time has no guarantee whatsoever and is always subjected to a change as the vehicle in the running condition is vulnerable to mechanical stress on axles and wheel hubs with tyres owing to road impacts, road shocks, harsh driving and rough operational terrains. Hence, it is recommended to periodically check for any misalignment and rectify it immediately to protect against uneven wear of tyres.

The replacement charges (pro-rata basis) will be calculated on Proshop’s net billing price prevailing at the time of final settlement of claims.

All applicable taxes on the new tyre, mounting/demounting charges, balancing/alignment charges & service charges if any will be borne by the customer. Terms and Conditions are governed by the laws in force, in UAE and irrevocably and unconditionally subject to the non – exclusive jurisdiction of the courts of the Emirate of Dubai.

Proshop is owned by Easa Saleh Al Gurg Tyres Batteries & Accessories LLC – P O Box 325, Dubai, UAE, Tel: +971.4.605 3888.

Version: V1-03-I-2024


شروط وأحكام الضمان


الإطارات المباعة من قبل شركة بروشوب (عيسى صالح القرق للإطارات والبطاريات الاكسوارات أو فروعها) مضمونة ضد أي عيوب تصنيع لمدة ____ سنة من تاريخ البيع. إذا أظهر الفحص الذي أجريناه أن هذا المنتج قد فشل بموجب شروط ضمان الشركة المصنعة، فيجب حساب المطالبة على أساس التآكل التناسبي. سيتم حساب التعويض عن الإطار من نسبة تآكل المداس. بمعنى آخر، يجب تطبيق ما يسمى "نظام قياس عمق المداس المتبقي".

يعتبر عمر المداس الأصلي قد انتهى عندما يصل عمق المداس المتبقي إلى 1.6 ملم. يجب فحص جميع مطالبات الضمان من قبل موظفي شركة عيسى صالح القرق للإطارات والبطاريات و الاكسوارات / وكلاء الخدمة المعتمدين.


الاستثناءات والقيود الخاصة بالضمان:
  • التآكل المبكر
  • قطع المداس
  • مخاطر الطرق
  • الحمولة الزائدة
  • السرقة أو التخريب
  • اختلال توازن العجلات
  • الإطارات غير المتوافقة
  • فواصل التأثير /الارتجاجات
  • تآكل الإطارات
  • الأعطال الميكانيكية للمركبة
  • التسمير / التقطيع / التمزيق
  • تآكل غير منتظم/غير متساوٍ
  • الاهتزاز بعد أول 1.6 ملم من تآكل المداس
  • الإطارات التي يقل عمق مداسها عن 1.6 ملم
  • اختلال
  • سوء التطبيق
  • الاصطدام / الحطام
  • فشل الإصلاح
  • نار
  • السباق أو أي منافسة
  • ضغط النفخ غير مناسب
  • إساءة الاستخدام المتعمدة
  • قطع / تلف في الجدار الجانبي
  • تراجع عن الإطارات المصقولة
  • التركيب / التفكيك بشكل غير صحيح
  • الإطارات ذات الرقم التسلسلي مقطوعة ومصقولة
  • تفاعلت وصبغت بالمواد الكيميائية والزيوت المسببة للتآكل


لا يغطي الضمان ضجيج الطريق، حيث تختلف الأنماط بناءً على متطلبات التطبيق ولا توجد لوائح ضجيج معمول بها وفقًا لمعايير هيئة التقييس لدول مجلس التعاون لدول الخليج العربية.

ملاحظة: محاذاة العجلات التي تتم في أي وقت ليس لها أي ضمان على الإطلاق وتخضع دائمًا للتغيير حيث أن السيارة في حالة التشغيل تكون عرضة للضغط الميكانيكي على محاور العجلات مع الإطارات بسبب تأثيرات الطريق وصدمات الطريق والقيادة القاسية والتضاريس التشغيلية الوعرة. ومن ثم، يوصى بالفحص الدوري بحثًا عن أي خلل وتصحيحه على الفور للحماية من التآكل غير متساوي للإطارات.

سيتم حساب رسوم الاستبدال (على أساس تناسبي) على صافي سعر فاتورة بروشوب السائد في وقت التسوية النهائية للمطالبات.

يتحمل العميل كافة الضرائب المطبقة على الإطار الجديد، ورسوم التركيب/التفكيك، ورسوم الموازنة/المحاذاة، ورسوم الخدمة، إن وجدت. تخضع الشروط والأحكام للقوانين المعمول بها في دولة الإمارات العربية المتحدة وتخضع بشكل غير قابل للإلغاء وغير مشروط للاختصاص القضائي غير الحصري لمحاكم إمارة دبي.

بروشوب مملوكة لشركة عيسى صالح القرق للإطارات والبطاريات و الاكسوارات ذ.م.م - ص.ب 325، دبي، الإمارات العربية المتحدة، هاتف: 97146053888+

الإصدار: V1-03-I-2024