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PAYMENT, REFUND, WARRANTY AND EXCHANGE TERMS AND CONDITIONS

PAYMENT, REFUND, WARRANTY AND EXCHANGE TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS FOR CUSTOMER
  1. Payment Terms

1.1 Prices for the items mentioned in the Order Confirmation ('Order Value') are inclusive of Value Added Tax (VAT). Such VAT shall be paid by the Customer. The Customer shall make an advance payment of 100% of the Order Value immediately after receiving the Order Confirmation specifying the items ordered ('Goods'). The Goods shall not be delivered unless the Order Value has been paid in full.

1.2 Al Gurg AutoHub shall deliver the Goods in stock, subject to receipt of full payment of the Order Value from the Customer.

1.3 Subject to Clauses 1.1, 1.2 and 2.1 below, the Order shall be binding between Al Gurg AutoHub and the Customer once Al Gurg AutoHub has issued the Order Confirmation.

  1. Cancellation of Order

2.1. Al Gurg AutoHub reserves the right to cancel the Order if the Customer fails to take possession of the Goods within 14 days from the date of the Order Confirmation, even after making full payment.

2.2 In the event of cancellation of the Order by Al Gurg AutoHub, the Goods shall be treated as free stock for resale. In such case, Al Gurg AutoHub reserves the right to forfeit any amount paid by the Customer, including any bank charges incurred for credit card payments.

2.3If the Customer cancels the Order within 24 hours of the date of the Order Confirmation, Al Gurg AutoHub shall refund the amount paid by the Customer, excluding any bank charges incurred for credit card payments (2.05%).

2.4 If the Customer cancels the Order more than two (2) calendar days after the date of the Order Confirmation, Al Gurg AutoHub will reimburse the amount in the form of online store credit to the Customer.

2.5 Exchanges or returns by the Customer shall not be accepted for delivered Goods.

2.6 In the event of any delay arising from manufacturers, suppliers or carriers, Al Gurg AutoHub shall not be liable or responsible for such delays.

  1. Delivery and Storage

3.1 Agreed delivery dates may be revised by Al Gurg AutoHub from time to time based on the availability of the Goods.

3.2 Storage of Goods in Al Gurg AutoHub's warehouse shall be free of charge for the first 7 to 14 calendar days from the date of the Order Confirmation for Goods in stock. Thereafter, Al Gurg AutoHub reserves the right to charge a daily storage fee ('Storage Fee') of 1%. For Special Orders, a Storage Fee of 1% of the Order Value shall be charged from the date on which Al Gurg AutoHub receives the Goods into its warehouse.

3.3 Al Gurg AutoHub shall inform the Customer of the date and time of delivery. Al Gurg AutoHub and/or its employees shall not be held liable for any loss, theft of or damage to the Customer's property or the delivered Goods after delivery or installation (where installation forms part of the scope of work). Charges will apply if the Customer is not at home to receive the Order.

3.4 In the event of cancellation under Clause 2.1, Al Gurg AutoHub will deduct the Storage Fee and bank charges (2.05%) applicable to credit card payments.

  1. Force Majeure

Force Majeure' means an act of God, including but not limited to fire, floods, storms, hurricanes, volcanic activity or earthquakes, as well as acts, orders or requests of a sovereign or government and/or anybody purporting to be or act on behalf of such authority, wars whether declared or not, war-like actions, revolutions, riots, civil insurrections or civil commotions, as well as strikes, lockouts and/or similar actions in labour disputes, pandemics, epidemics, rapidly spreading and/or infectious diseases and any other cause beyond the control of a Party, unless its performance has been expressly guaranteed by expressly waiving the exemption arising from a Force Majeure event.

Neither Party shall be liable for failure to perform its obligations under this Agreement if prevented by a Force Majeure event. A Party affected by a Force Majeure event shall notify the other Party following its occurrence or the date on which it becomes aware that a particular event may constitute a Force Majeure event. Each Party shall use reasonable endeavours to mitigate the effects of any Force Majeure event.

  1. Governing Law and Jurisdiction

"These Terms and Conditions shall be governed by the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute, difference, controversy or claim arising out of or in connection with these Terms and Conditions, including but not limited to any question regarding their existence, validity, interpretation, performance, discharge or applicable remedies, shall be subject to the exclusive jurisdiction of the Small Claims Tribunal of the Dubai International Financial Centre ('DIFC Courts').

Each Party irrevocably submits to the jurisdiction of the DIFC Courts and waives any objection it may have to disputes arising out of or in connection with these Terms and Conditions being heard in the DIFC Courts on the grounds that they constitute an inconvenient forum (forum non conveniens).

Both Parties agree that either Party may apply to the DIFC Courts to convert the judgment into an arbitration award."

 

WARRANTY TERMS & CONDITIONS
  1. Eligibility

Tyres sold by Proshop (Al Gurg AutoHub or its branches) are warranted against manufacturing defects as per the applicable manufacturer's or brand's warranty policy. If our examination shows that a product has failed under the terms of the manufacturer's warranty, the claim shall be calculated on a pro rata wear basis. Compensation for the tyre will be calculated according to the percentage of tread wear. In other words, the 'remaining tread depth measurement system' shall be applied.

The life of the original tread is considered to have ended when the tread depth remaining reaches 1.6 mm. All warranty claims shall be examined by Al Gurg AutoHub authorized personnel / service agents.

  1. Warranty exclusions & limitations:

  • Misalignment
  • Collision/wreck
  • Repair failures
  • Road hazards
  • Premature wear
  • Overloading
  • Wilful abuse
  • Sport wear
  • Theft or vandalism
  • Non-compatible rims
  • Impact breaks/concussions
  • Retreaded or buffed tyres
  • Vibration after the first 1.6 mm of tread wear
  • Improper mounting/dismounting
  • Misapplication
  • Punctures
  • Fire
  • Tread cuts
  • Wheel imbalance
  • Improper inflation
  • Irregular/uneven wear
  • Sidewall cuts/damage
  • Racing or any competition
  • Tyres with less than 1.6 mm tread depth
  • Chipping/chunking/tearing
  • Mechanical defects of the vehicle
  • Tyres with the serial number cut or buffed
  • Tyres that have reacted with or been stained by corrosive chemicals or oils

 

Pattern road noise is not covered under warranty, as tread patterns vary according to application requirements and there are no applicable GSO noise standards.

"Note: Wheel alignment carried out at any time is not guaranteed and is always subject to change, as a vehicle in normal operation is vulnerable to mechanical stress on axles, wheel hubs and tyres due to road impacts, road shocks, harsh driving and rough terrain. Customers are therefore advised to check wheel alignment periodically and rectify any misalignment promptly to help prevent uneven tyre wear.

Replacement charges (on a pro rata basis) will be calculated using Pro Shop's prevailing net billing price at the time of final settlement of the claim."

All applicable taxes on the new tyre, mounting/demounting charges, balancing/alignment charges and any service charges shall be borne by the Customer. These Terms and Conditions are governed by the laws in force in the UAE and are irrevocably and unconditionally subject to the non-exclusive jurisdiction of the courts of the Emirate of Dubai.

The life of the original tread is deemed to have ended when the remaining tread depth reaches 1.6 mm. All warranty claims shall be examined by authorised personnel or service agents of Al Gurg AutoHub.

Proshop is owned by Al Gurg AutoHub LLC – P O Box 325, Dubai, UAE, Tel: +971.4.605 3888.

Version: V2-29-07-2026

 

شروط وأحكام الضمان

الصلاحية:

االإطارات المباعة من قبل شركة بروشوب (القرق أتوهب أو فروعها) مضمونة ضد أي عيوب تصنيع وذلك وفقًا لسياسة الضمان الخاصة بالشركة المصنّعة أو العلامة التجارية المعمول بها. إذا أظهر الفحص الذي أجريناه أن هذا المنتج قد فشل بموجب شروط ضمان الشركة المصنعة، فيجب حساب المطالبة على أساس التآكل التناسبي. سيتم حساب التعويض عن الإطار من نسبة تآكل المداس. بمعنى آخر، يجب تطبيق ما يسمى "نظام قياس عمق المداس المتبقي".

ييعتبر عمر المداس الأصلي قد انتهى عندما يصل عمق المداس المتبقي إلى 1.6 ملم. يجب فحص جميع مطالبات الضمان من قبل موظفي شركة القرق أتوهب / وكلاء الخدمة المعتمدين.

 

الاستثناءات والقيود الخاصة بالضمان:
  • التآكل المبكر
  • قطع المداس
  • مخاطر الطرق
  • الحمولة الزائدة
  • السرقة أو التخريب
  • اختلال توازن العجلات
  • الإطارات غير المتوافقة
  • فواصل التأثير /الارتجاجات
  • تآكل الإطارات
  • الأعطال الميكانيكية للمركبة
  • التسمير / التقطيع / التمزيق
  • تآكل غير منتظم/غير متساوٍ
  • الاهتزاز بعد أول 1.6 ملم من تآكل المداس
  • الإطارات التي يقل عمق مداسها عن 1.6 ملم
  • اختلال
  • سوء التطبيق
  • الاصطدام / الحطام
  • فشل الإصلاح
  • نار
  • السباق أو أي منافسة
  • ضغط النفخ غير مناسب
  • إساءة الاستخدام المتعمدة
  • قطع / تلف في الجدار الجانبي
  • تراجع عن الإطارات المصقولة
  • التركيب / التفكيك بشكل غير صحيح
  • الإطارات ذات الرقم التسلسلي مقطوعة ومصقولة
  • تفاعلت وصبغت بالمواد الكيميائية والزيوت المسببة للتآكل

 

لا يغطي الضمان ضجيج الطريق، حيث تختلف الأنماط بناءً على متطلبات التطبيق ولا توجد لوائح ضجيج معمول بها وفقًا لمعايير هيئة التقييس لدول مجلس التعاون لدول الخليج العربية.

مملاحظة: محاذاة العجلات التي تتم في أي وقت ليس لها أي ضمان على الإطلاق وتخضع دائمًا للتغيير حيث أن السيارة في حالة التشغيل تكون عرضة للضغط الميكانيكي على محاور العجلات مع الإطارات بسبب تأثيرات الطريق وصدمات الطريق والقيادة القاسية والتضاريس التشغيلية الوعرة. ومن ثم، يوصى بالفحص الدوري بحثًا عن أي خلل وتصحيحه على الفور للحماية من التآكل غير متساوي للإطارات.

سيتم حساب رسوم الاستبدال (على أساس تناسبي) على صافي سعر فاتورة بروشوب السائد في وقت التسوية النهائية للمطالبات.

ييتحمل العميل كافة الضرائب المطبقة على الإطار الجديد، ورسوم التركيب/التفكيك، ورسوم الموازنة/المحاذاة، ورسوم الخدمة، إن وجدت. تخضع الشروط والأحكام للقوانين المعمول بها في دولة الإمارات العربية المتحدة وتخضع بشكل غير قابل للإلغاء وغير مشروط للاختصاص القضائي غير الحصري لمحاكم إمارة دبي.

ببروشوب مملوكة لشركة لقرق أتوهب ذ.م.م - ص.ب 325، دبي، الإمارات العربية المتحدة، هاتف: 97146053888+

االإصدار V1-03-I-2024